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The Certified Process Professional (CPP) Program takes BPM Training to an entirely new level.
This “hands on” course is designed for those seeking professional skills and recognition in process
management, performance and process excellence, process alignment and innovation.
Our courses will help you:
- Uncover Process Improvement opportunities in just hours
- Identify Actions that reduce process inefficiency by 30% to 60% in 90 days or less
- Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
- Innovate to compete, set the market trend and even dominate your industry
The Certified Process Professional program builds your competency in delivering these essential benefits in every thing you do.
What You Get
- 3 Days of instructor-led Training by world recognized Coaches
- Certification as a Certified Process Professional (CPP) Levels 1, 2 and 3*
- Training AND Certification all in ONE Online Training Package
- Certification is Testing and Competency-Based : Insuring you have the SKILLS to DELIVER PROCESS IMPROVEMENT
- 1 Year’s access to ALL Online Training system features and functions
- Simply the most ADVANCED TECHNIQUE for process improvement; typically producing extraordinary improvement results on processes in LESS THAN 90 DAYS
*applies to 3 day courses
CPP - Certified Process Professional
The Certified Process Professional (CPP) Program takes BPM Training to an entirely new level. This premier course is designed for those seeking professional skills in process management, process improvement, process alignment and innovation.
Our current program covers CPP Level 1, CPP Level 2 and CPP Level 3 over three in-class days and includes the online competency-based Certification for all three CPP Levels covered.
Course Overview
DAY ONE - CPP LEVEL 1
- Advanced Process Performance and Optimization Techniques for Existing Processes and Services
- Applies to ANY process or service regardless of how the process is documented
- Uses 4 steps of Customer Expectation Management (CEMM) to apply Process Diagnostics and identify Improvement Opportunities
- Includes techniques for determining Points of Failure and Causes of Work factors and Optimization States
- Uses multiple case studies in the training
- Certification (included) is an online case study-based Competency Exam
DAY TWO - CPP LEVEL 2
- Process Alignment, Process Performance and Optimization Techniques
- Team exercises, Successful Customer Outcomes (SCOs), and CEM Method
- Uses all 8 steps of CEMM
- Uses SCO Mind Mapping to drive Outside-in perspective
- Uses multiple case studies in the training
- Certification (included) is an online case study-based Competency Exam
DAY THREE - CPP LEVEL 3
- Outside-In Innovation for Market Leadership
- Advanced Process Innovation Techniques
- Uses Process Innovation Landscape technique to succintly identify innovation opportunities
- Uses multiple case studies in the training
- Certification (included) is an online case study-based Competency Exam
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